DORIS RORICK

937 Willow Circle S, Burleson, TX 76028 | | C: 315.212.0708 DorisRorick@gmail.com

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and

contribute to company success.

Core Strengths

Strong organizational skills

Markdown/promotional procedures

Cash handling accuracy

Retail merchandising

Inventory control procedures

Invoice processing

Order processing

AS/400l

Microsoft Word, Excel

Multi-line phone proficiency

Proper phone etiquette

Accomplishments

Process Improvement

Created new departmental procedures manual.

Assessed organizational training needs.

Devised a successful recruiting plan for several real estate brokers, which resulted in

approximately 15 new employees each month.

Work Experience

Store Clerk

Kinney Drugs Inc. - Potsdam, NY

Maintained knowledge of current promotions, policies regarding payment and exchanges, and

security practices.Recommended merchandise based on customer needs.Operated a cash

register to process cash, check and credit card transactions.Replenished floor stock and

processed shipments to ensure product availability for customers.Offered exceptional

customer service to differentiate and promote the company brand.Opened and closed the

store, which included counting cash drawers and making bank deposits. Price changes and

mark downs. Inventory counts. SOP's for new displays of merchandise.

Sep 2010 to Oct 2014

10-key

Recruiting techniques

Reliable and punctual

Energetic work attitude

Filing and data archiving

Assistant to Crew Leader

US Census Bureau Boston Regional Office - Potsdam, NY

Assist Crew Leader in guiding and directing enumerators (6) engaged in field data. Meet daily

with enumerators to review paperwork for quality assurance.

Temporary Employment, end of assignment.

Contractor-Recruiter

Universal Marketing Solutions - Potsdam, NY

Recruitment of new and experienced Real Estate Agents for four to six, depending on

assignments, California real estate brokers. Scheduling appointments for interviews. Supplied

tools, resources and education to applicants to enhance their skills.

Dispatcher

Certified Restoration Services - Riverside, CA

Apr 2010 to Aug 2010

Mar 2007 to Jun 2009

Sep 2001 to Jun 2003

Schedule and dispatch to meet the varied needs of our Dealer. Serve as an interface to our

Dealer and Sales teams.

Office Clerk

Argas/Mission Foods - Los Angeles, CA

Marketing secretary. Managed the receptionist area, including greeting visitors and

responding to telephone and in-person requests for information.Organized files, developed

spreadsheets, faxed reports and scanned documents.Created and maintained spreadsheets

using Excel functions and calculations to develop reports and lists.Updated databases and

spreadsheets to improve inventory management and information on a daily basis.

I was hired through this vendor for a contracted amount of employment for the

Ralphs/Food4Less Company.

Dec 1994 to Sep 1995

Computer Operations Clerk

Ralphs Grocery/Food4Less - La Habra, CA

1986-1988 Records Clerk. Maintained files associated with multi-warehouse systems; reconciled

store statements with billing; researched and corrected billing errors; developed and

distributed microfiche and performed as a Floater in Computer Operations as needed.

1988-1990 Tape Librarian-Lead I/O Clerk. Maintained tape library; secured emergency backup

system informations off site; Printed and distributed reports and Warehouse Billing on lowlevel

laser and impact printers. Shipping via US Mail, FedEx and UPS. Training of new

employees.

1990-1992 Control Operations Clerk. Warehouse billing updates; Warehouse Accounts,

Inventory update; report preparations, maintenance and distributions, cycle count, accounts

payable and payroll reconciliation.

Member of Local Teamsters #952, Western Conference of Teamsters

Educational Background

High School Diploma, Graduated

John A. Rowland High - Rowland Heights, CA, USA

1981

Jun 1986 to Jun 1992